Update triage procedures to ensure volunteers from other IRS functions redirect taxpayers with tax law questions to the next available TAC assistor for help.

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Date Issued

May 9, 2024

Recommendation number

Status

Closed

Update triage procedures to ensure volunteers from other IRS functions redirect taxpayers with tax law questions to the next available TAC assistor for help.

Report

Taxpayer Assistance Centers Generally Provided Quality Service, but Additional Actions Are Needed to Reduce Taxpayer Burden

Significant Recommendation

Questioned Costs

Funds for Better Use

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