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Date Issued
Recommendation number
2
Status
Closed
Review the virtual training curriculum and incorporate appropriate adjustments, including a potential return to an in-person training curriculum to ensure that all new hire employees have adequate training to accurately assist taxpayers in a timely manner and improve customer accuracy ratings.
Report
Post-Pandemic Actions Have Contributed to Declines in Automated Collection System Level of Service and Collection
Significant Recommendation
No
Questioned Costs
$0
Funds for Better Use
$0