Actions Were Not Taken to Timely Strengthen Practitioner Priority Service Telephone Line Authentication Controls

The Deputy Commissioner should ensure that PPS assistors have access and are trained on how to use the SADI dashboard.

The Deputy Commissioner should establish a Service-wide process where representatives from key functional areas including CFAM, RAAS and Accounts Management officials are responsible for expeditiously reviewing and addressing emerging/ongoing fraud schemes where advanced analytics and matching to IRS sourced information proactively identifies a scam.

The Deputy Commissioner should ensure that all SOR IDs identified as being used by fraudsters are timely restricted in SADI.

The Deputy Commissioner should develop processes and procedures to ensure that identified fraudulent SOR IDs are timely restricted.