Improvements Are Needed to Effectively Provide Oversight and Management of the Interagency Agreement With the National Archives and Records Administration

The Chief, Taxpayer Services, should perform a cost/price analysis which compares NARA’s prior and new rate structures, including the impact of the new rate structure on future agreements, and negotiate the terms and conditions as well as the costs with NARA, as appropriate.

The Chief, Taxpayer Services, should develop a process to monitor and evaluate NARA’s performance under the interagency agreement. This process should be documented and include measurable results that can be reconciled, tracked, and analyzed to identify issues and determine whether corrective action is needed.

The Chief, Taxpayer Services, should collaborate with the Chief Financial Officer Organization and the IRS Procurement office to review all parts of the interagency agreement with NARA and determine if modifications are necessary and all roles and responsibilities are properly assigned, and document the results of the review and any discussions with NARA.