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Administration of the Workers’ Compensation Program Claims Needs Improvement

Report Information

Date Issued
Report Number
2025-100-001
Report Type
Audit
Joint Report
No
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0
View Report

Recommendations

The IRS Human Capital Officer should update the claims processing procedures to ensure that managers or Workers’ Compensation Branch personnel dispute the COP on Form CA-1 for claims filed more than 30 calendar days after the date of injury.

The IRS Human Capital Officer should require that the Workers’ Compensation Branch standardize the chargeback report review process, retain documentation of completed reviews, and establish a required time frame to review chargeback billings for accuracy.

The IRS Human Capital Officer should coordinate with the Department of the Treasury to resolve the potential discrepancies identified by the Workers’ Compensation Branch on the annual chargeback report for the period July 1, 2022, to June 30, 2023.