Additional Actions Are Needed to Improve Data Collection and Analysis of Whistleblower Claims and Ensure Full Compliance With the Taxpayer First Act

Capture and analyze the issues identified in whistleblower claims (for instance, by using relevant SAIN/UIL) and confirm whether the issues were substantiated in an examination using Forms 211 and 11369 and other relevant documentation, whether through modifications to e-Trak or through the replacement for e-Trak.

Improve the controls over the payment notification Run 1 and Run 2 processes and establish a time standard to respond to whistleblower status and stage requests.

Clarify IRM and desk guide procedures, along with ensuring that they provide consistent guidance, to provide timeliness standard requirements pertaining to audit referral notifications, payment notification letters, and status and stage request responses.

Track and monitor compliance with timeliness standards for the audit referral notifications, payment notification letters, and status and stage request responses and report this on the annual whistleblower report. Establish timeliness targets and track actual performance against the targets.