The Taxpayer Advocate Service Office of Systemic Advocacy Needs to Improve Program Oversight to Ensure Taxpayer Problems Are Effectively Identified and Resolved

The TAS, Executive Director, Systemic Advocacy, should ensure that collaborative teams have measurable outcomes to track program effectiveness.

The TAS, Executive Director, Systemic Advocacy, should develop and implement a quality review process for collaborative teams.

The TAS, Executive Director, Systemic Advocacy, should develop and implement a method to monitor collaborative teams through a dashboard view.

The TAS, Executive Director, Systemic Advocacy, should develop guidance to ensure consistent executive oversight for collaborative teams.

The TAS, Executive Director, Systemic Advocacy, should develop additional performance measures to assess whether systemic advocacy projects are effective in addressing systemic issues.