Services to Underserved Communities Have Been Ongoing; However, an Agencywide Strategy Has Not Been Developed
Report Information
Date Issued
May 31, 2023
Report Number
2023-15-027
Report Type
Audit
Special Emphasis
Taxpayer First Act (TFA)
Joint Report
Yes
Participating OIG
Treasury Inspector General for Tax Administration
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0
Recommendations
The Chief Taxpayer Experience Officer should work with other IRS business units to define and identify the populations of each underserved community, and to develop and implement a comprehensive agencywide strategy to improve programs, products, and services for underserved communities when the TXO is fully operational.