Plans Were Made to Implement the Taxpayer Experience Strategy, but Progress Is Not Monitored
Report Information
Date Issued
May 19, 2023
Report Number
2023-15-028
Report Type
Audit
Special Emphasis
Taxpayer First Act (TFA)
Joint Report
Yes
Participating OIG
Treasury Inspector General for Tax Administration
Agency Wide
Yes (agency-wide)
Questioned Costs
$0
Funds for Better Use
$0
Recommendations
Create a detailed plan for how each TXS capability will be implemented and develop benchmarks, performance measures, and milestones.
Establish a process to track and regularly report on the performance results of taxpayer experience improvements described in the TXS.