Opportunities Exist to Improve Hiring and Retaining Employees With Information Technology Expertise

The Chief Information Officer should develop policies and procedures that require management to track, review, and assess mission-critical skill gap reports for their staff and work with their staff to address formal and informal training needs.

The Chief Information Officer should require all IT organization functions to participate in the skill gap mitigations.

The Chief Information Officer should consider using the retention incentive when an employee with unusually high or unique qualifications would be likely to leave Federal service, significantly affecting the mission.