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On June 25, 2021, we notified the Director, Customer Account Services, and Director, Customer Assistance, Relationships, and Education, of our concerns with their inconsistent messaging related to the ARPA unemployment compensation and APTC adjustments. We recommended that the IRS update its public-facing website to present consistent messaging to affected taxpayers.
On September 17, 2021, we notified the Commissioner, Wage and Investment Division, and Chief Information Officer of our concerns that the IRS’s plans for issuing these notices had not been finalized. We recommended that the IRS ensure the systemic issuance of CP 08 notices to affected taxpayers.
On October 21, 2021, we notified the Director, Customer Accounts Services, of our concerns with taxpayer outreach and communications as it relates to the IRS’s plan to issue CP 08 notices. We recommended that the IRS update its public-facing communications informing taxpayers that, if eligible, they will be receiving notices from the IRS with additional instructions on how to receive their full recovery monies.
The Commissioner, Wage and Investment Division, should update the Form 8962 instructions to inform taxpayers of the methods for reporting they are a VODV.
